Privacy policy

Who are we and why we collect personal data

Ardent Fieldwork Limited is a market research fieldwork agency that recruits individuals to participate in research projects on behalf of our clients. The nature of our business means that we collect personal data for our legitimate business interest.

Your privacy is of great importance to us and this document outlines how Ardent Fieldwork collects, processes and safeguards the information you provide to us in accordance with UK data protection laws.

How you can contact us

If you have any queries concerning this policy, you can contact us in the following ways:

The personal data we collect

When we contact you on behalf of our clients to participate in a market research study, we collect or confirm information about you. Only information that is relevant to the research project is collected, and it is only what you chose to provide to us. It could include:

How information is collected

We collect information:

How information is used

Before you take part in research with us, we use the information we know about you to:

Once research is complete, we use the information to:

Who we share information with

All of your information and survey responses are treated as confidential. Unless you consent to sharing your identifying information and individual responses, we will never intentionally disclose it to the client that commissioned the study or any third parties.

However, as our business has the role of matching individuals to research projects on behalf of our clients, we often have to share your information with other people or organisations.

Your information may be disclosed, in accordance with our legal data protection and privacy obligations, to:

Managing your information

When we collect information about you, we do so only to the extent that is reasonably necessary to serve our legitimate business purposes.

While we work hard to ensure we have the most accurate, up to date and complete information about you, the accuracy and integrity of the data we collect, be it personal information or your responses to surveys, depends on you and your honesty. Consequently, please ensure you provide information that is correct, and we will work hard to ensure the security, integrity, accuracy and privacy of the information you have provided is maintained.

If, for any reason you believe the information we have about you is inaccurate, please contact us (see the How to contact us section above).

International transfer of your information

We are a UK-based company, but from time to time we may organise recruitment for clients that are based abroad. When you take part in an international project, the information we collect about you may be transferred to, stored and used by clients at premises in other countries.

While we aim to ensure our international clients maintain your information with the highest regard for security, data protection laws do vary between countries. As a result, any transfer of information we make to these international clients will mean the information is available to their governing bodies and other authorities under their laws.

Protection of your information

Ardent Fieldwork has appropriate technical, administrative and physical measures in place to protect information, including, without limitation, personal data, received or collected by us.

We review, monitor and evaluate our privacy practices and protection systems on a regular basis. Only certain employees have access to the personal data you provide us and are only granted access for data analysis and quality control purposes.

Information retention period

Unless a longer retention period is required or permitted by law, we will only hold your personal information on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request for it to be deleted.

When you have asked us not to contact you again, we will keep the contact information (email address and/or telephone number) you provided to ensure that we do not contact you, on the basis of legitimate interest.

Your rights

When we have possession of or processing your personal data, you, the data subject, have a number of rights:

Privacy in relation to our clients and suppliers

Ardent Fieldwork retains the contact details of people we work with for business purposes, as a legitimate interest. To support our long-term business interests, we will retain that information until it is deemed out of date or we receive a request to delete it from our client or supplier.

Privacy in relation to our employees

When people apply for a position with Ardent Fieldwork, we process information necessary for the recruitment process, i.e. we contact you to discuss the role and to assess your suitability. If the application is unsuccessful, we delete the data we hold about the applicant after six months, unless there is a business justification for longer retention.

For employees, we process information necessary for their employment, for legal, contractual and legitimate interest (e.g. performance monitoring) reasons. We retain employment records for 7 years after termination of the contract, and key records to provide references or any information that may be needed to support legal activities after that time.

Further information about your privacy

The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the UK. Its website is www.ico.org/for-the-public, which provides more information to the public on data protection matters.

If you have any queries concerning this policy, or how we use your information please do not hesitate to get in touch with us using the details provided above.

Updates to this privacy policy

This privacy policy will be updated by the data controller when necessary. Always refer to this page for the updated version.

Last updated: June 2022

Cookie policy

This policy explains what cookies are, how Ardent Fieldwork uses them on our website and what you can do to manage how they are used.

Cookies and how they benefit you

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

Granting us permission to use cookies.

If the settings on your browser that you are using to view this website are adjusted to accept cookies we take this and your continued use of our website to mean that you are fine with this. Should you wish to remove or not use cookies from our site, you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

How long do cookies last?

When a web server sends a cookie, it asks your browser to keep that particular cookie until a certain date and time. These dates can be:

Turning cookies off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so, however, will likely limit the functionality of ours and a large proportion of the world’s websites as cookies are a standard part of most modern websites.